Remote Support

Overview

This function displays the REMCS function settings and the operation status in the storage system.

Display Contents

Click the [Event Information] tab to display the [Event Information] Screen.

Support Information

Item Description

Customer Information Setup

Whether or not the customer information has been specified at the REMCS center is displayed.

Communication Environment Setup

Whether or not the communication environment information has been specified at the REMCS center is displayed.

Support Status

The REMCS status is displayed.

  • Operating

    The REMCS is being operated.

  • Maintenance in Progress

    The storage system is under maintenance. When the operation to complete maintenance is performed, the status returns to "Operating".

  • Stopped

    The REMCS has temporarily been stopped. When the [Stop/Restart Remote Support] function is used to restart the operation, the status returns to "Operating".

  • "-" (hyphen)

    REMCS is not operating.

If the support status is "Operating" or "Maintenance in Progress", the message "Log Collection in Progress" is displayed in parentheses based on the REMCS operating status.

Controller Firmware Version

The current controller firmware version is displayed.

Firmware version

VxxLyy-zzzz

Vxx: Version

Lyy: Level

zzzz: Release number

Automatic Log Transmission

Whether the automatic log transmission is enabled or disabled when an error occurs is displayed.

  • Enable

    The automatic log transmission is enabled. The internal log of the storage system is automatically sent to the REMCS center when an error occurs.

  • Disable

    The automatic log transmission is disabled.

  • "-" (hyphen)

    REMCS is not operating.

Periodic Log Transmission

Whether the periodical log transmission is enabled or disabled is displayed.

  • Enable Transmission schedule

    The periodical log transmission is enabled. Internal logs of the storage system are automatically sent to the REMCS center according to the transmission schedule.

  • Disable

    The periodical log transmission is disabled.

  • "-" (hyphen)

    REMCS is not operating.

[Event Information] Screen

In this screen, ten latest pieces of event information are displayed.

Event Information

Item Description

Date

The date and time (YYYY-MM-DD hh:mm:ss) when the REMCS events occurred, are displayed.

Event

The REMCS event is displayed.