Remote Support

Overview

This function displays the set state for the remote support function (REMCS or AIS Connect).

AIS Connect will be EOLed on December 2022.

Caution

  • REMCS and AIS Connect cannot be used at the same time. AIS Connect function can only be used when REMCS is not specified or is stopped. When REMCS is used, suspend the REMCS function, and then enable the AIS Connect function. Refer to the [Stop/Restart Remote Support] function for details.

    REMCS can be specified or restarted when the AIS Connect function is disabled. Refer to the [Setup AIS Connect Environment] function for details.

Note

  • Click [REMCS] in the category and display the [REMCS] screen to perform the REMCS actions.

  • Click [AIS Connect] in the category and display the [AIS Connect] screen to perform the AIS Connect actions.

User Privileges

Availability of Executions in the Default Role

Default role Availability of executions
Monitor
Admin
StorageAdmin
AccountAdmin  
SecurityAdmin
Maintainer

Refer to "User Roles and Policies" for details on the policies and roles.

Display Contents

REMCS Information

The items listed below are displayed. Refer to the [REMCS] function for details.

  • Customer Information Setup

  • Communication Environment Setup

  • Support Status

  • Automatic Firmware Upgrade

  • Automatic Firmware update (with activation on next power cycle)

  • Automatic Log Transmission

  • Periodic Log Transmission

AIS Connect Environment

The items listed below are displayed. Refer to the [AIS Connect] function for details.

  • AIS Connect

  • Country of Installation (Country Code : Country Name)

  • Service Contract Responsibility (Country Code : Country Name) (*1)

    *1  :  This item is not displayed when "Service Contract Responsibility (Country Code : Country Name)" is not specified from CLI.

  • SSL Server Certification

  • Automatic Log Transmission