Update Communication Environment Information

Overview
Settings
Operating Procedures

Overview

This function updates the communication environment information that is registered for the REMCS center.

Caution

When the [Setup Remote Support] function has not been complete in advance, this function cannot be used.
Use the IPv4 addresses for the IP addresses of the SMTP server or the POP server. IPv6 addresses cannot be used.

Settings

There are setting items for communication environment information as follows: Communication Environment Information, Detailed Configuration Information, Result Notification Information, and Time Information.

Communication Environment Information

In this field, specify the communication environment information.

Connection

Item	Description	Setting values
Connection Type	Select the connection type when using the REMCS operation.	Internet Connection (E-Mail only) P-P Connection (E-Mail only) P-P Connection (VPN Connection E-Mail only)
LAN Port used for Remote Support	Select the LAN port of the storage system that is used for REMCS operation from "MNT" or "RMT".	MNT RMT

Item

Description

Setting values

Connection Type

Select the connection type when using the REMCS operation.

Internet Connection (E-Mail only)

P-P Connection (E-Mail only)

P-P Connection (VPN Connection E-Mail only)

LAN Port used for Remote Support

Select the LAN port of the storage system that is used for REMCS operation from "MNT" or "RMT".

MNT

RMT

Service

Item	Description	Setting values
Scheduled Connection Time *	Input the time for scheduled REMCS connection (required).	Numeric characters Hour: 00 - 23 Minute: 00 - 59
Scheduled Connection Period *	Select the term for scheduled REMCS connection (required).	Every Day Every Day (except Sunday) Every Day (except Saturday and Sunday) Once per Week
Specify the Day of the Week	When "Once per Week" is selected for "Scheduled Connection Period", select the day of the week to execute scheduled REMCS connection.	Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Item

Description

Setting values

Scheduled Connection Time *

Input the time for scheduled REMCS connection (required).

Numeric characters

Hour: 00 - 23

Minute: 00 - 59

Scheduled Connection Period *

Select the term for scheduled REMCS connection (required).

Every Day

Every Day (except Sunday)

Every Day (except Saturday and Sunday)

Once per Week

Specify the Day of the Week

When "Once per Week" is selected for "Scheduled Connection Period", select the day of the week to execute scheduled REMCS connection.

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

SMTP Server

Item	Description	Setting values
SMTP Server *	Input the IP address or the domain name of the SMTP server that is used for REMCS operation (required).	Up to 239 alphanumeric characters and symbols (except space)
Port No. *	Input the port number of the SMTP server (required).	Numeric characters 0 - 65535
Sender E-Mail Address *	Input the sender E-Mail address of mails sent by the storage system for REMCS operations (required).	Up to 63 alphanumeric characters and symbols (except space)
SMTP over SSL	Select "None", "STARTTLS", or "SSL/TLS" for the SMTP over SSL method.	None STARTTLS SSL/TLS

SMTP Authentication Information

Item	Description	Setting values
Authentication Type	Select the SMTP authentication type.	No SMTP Authentication POP Before SMTP Authentication AUTH SMTP Authentication
Authentication Method	When "AUTH SMTP Authentication" is selected for "Authentication Type", specify the SMTP authentication method.	Automatic CRAM-MD5 PLAIN LOGIN
POP Server	When the "Authentication Type" is "POP Before SMTP Authentication", input the domain name or the IP address of the POP server that is used for SMTP Authentication.	Up to 63 alphanumeric characters and symbols (except space)
Port No.	Input the port number that is used when communicating with the POP server.	Numeric characters 0 - 65535
User Name	Input the user name that is used when communicating with the POP server. This setting is enabled when selecting "POP Before SMTP Authentication" or "AUTH SMTP Authentication" for the "SMTP Authentication Type".	Up to 64 alphanumeric characters and symbols (except space)
Password	Input the password that is used when communicating with the POP server. The password entered is displayed with a series of symbols to hide the specified values. This setting is enabled when selecting "POP Before SMTP Authentication" or "AUTH SMTP Authentication" for the "SMTP Authentication Type".	Up to 64 alphanumeric characters and symbols (except space)

REMCS Center

Item	Description	Setting values
REMCS Center *	Select the REMCS center (in each country) where the storage system is connected (required). "Direct Input Setting" is only available when logged in using a user account with the "Maintenance Operation" role. If logged in as the system administrator when "Direct Input Setting" has already been specified, "Direct Input Setting" is displayed for the REMCS Center and cannot be changed to a different center.	Blank (Default) Fujitsu America Australia Brazil Hong-Kong China Indonesia Korea Malaysia Philippine Singapore Taiwan Thailand Vietnam Individual support in Hawaii OSC Direct Input Setting
Receiver E-Mail Address	If "Direct Input Setting" is selected for the REMCS Center, enter the E-mail address of the report destination for the REMCS operation.	Up to 63 alphanumeric characters and symbols (except space)

Item

Description

Setting values

REMCS Center *

Select the REMCS center (in each country) where the storage system is connected (required).

"Direct Input Setting" is only available when logged in using a user account with the "Maintenance Operation" role.

If logged in as the system administrator when "Direct Input Setting" has already been specified, "Direct Input Setting" is displayed for the REMCS Center and cannot be changed to a different center.

Blank (Default)

Fujitsu America

Australia

Brazil

Hong-Kong

China

Indonesia

Korea

Malaysia

Philippine

Singapore

Taiwan

Thailand

Vietnam

Individual support in Hawaii

OSC

Direct Input Setting

Receiver E-Mail Address

If "Direct Input Setting" is selected for the REMCS Center, enter the E-mail address of the report destination for the REMCS operation.

Up to 63 alphanumeric characters and symbols

(except space)

Detailed Configuration Information

In this field, specify the detailed configuration information when sending E-mail.

Item	Description	Setting values
Data Transmission Method	Select whether to "Split" or "Do not Split" into the specified size. Select "Split large E-Mail into multiple E-Mails" or "Split large data into multiple E-Mails", and specify the segment size, when segmenting outgoing mail. If the mail server does not allow the sending of segmented mail using "Split large E-Mail into multiple E-Mails", select "Split large data into multiple E-Mails" or "Do not Split". Split Outgoing mail is segmented. There are two methods for mail message fragmentation: "Split large E-Mail into multiple E-Mails" and "Split large data into multiple E-Mails". Split large E-Mail into multiple E-Mails Outgoing mail is segmented into the specified size. Split large data into multiple E-Mails The file attached to the E-mail is segmented into multiple pieces, turned into one E-mail in the specified size, and sent in multiple transmissions. Do not Split The message is sent as one E-mail without being segmented.	Split Do not Split • Split large E-Mail into multiple E-Mails 64 - 6400 KB • Split large data into multiple E-Mails 64 - 512 KB
Specify Storage System Name for HELO/EHLO Announcement when Sending E-Mail	Select "Specify" or "Do not specify" for the storage system name for HELO/EHLO announcement when sending mail. When "Specify" is selected, input the domain. The domain of the HELO/EHLO Announcement must be specified in the mail protocol. If "Do not specify" has been selected, E-mails are sent using the strings after the "@" of the sender E-mail addresses as domains. If the mail server does not allow using the section after the "@" of the sender E-mail address as the domain, select "Specify" and input the appropriate domain.	Specify Do not specify When specifying the storage system name Up to 63 alphanumeric characters and symbols (except space)
Use S/MIME	Select whether or not to use S/MIME. S/MIME is a standard relating to encryption of E-mails and electronic signatures. Using S/MIME prevents E-mails from being sniffed, spoofed, and falsified. This item is available when one of the following conditions applies: "Do not Split" is selected for the data transmission method "Split" is selected for the data transmission method and "Split large data into multiple E-Mails" is specified	Use Not use

Item

Description

Setting values

Data Transmission Method

Select whether to "Split" or "Do not Split" into the specified size.

Select "Split large E-Mail into multiple E-Mails" or "Split large data into multiple E-Mails", and specify the segment size, when segmenting outgoing mail.

If the mail server does not allow the sending of segmented mail using "Split large E-Mail into multiple E-Mails", select "Split large data into multiple E-Mails" or "Do not Split".

Split
Outgoing mail is segmented. There are two methods for mail message fragmentation: "Split large E-Mail into multiple E-Mails" and "Split large data into multiple E-Mails".
- Split large E-Mail into multiple E-Mails
  
  Outgoing mail is segmented into the specified size.
- Split large data into multiple E-Mails
  
  The file attached to the E-mail is segmented into multiple pieces, turned into one E-mail in the specified size, and sent in multiple transmissions.
Do not Split

The message is sent as one E-mail without being segmented.

Split

Do not Split

• Split large E-Mail into multiple E-Mails

64 - 6400 KB

• Split large data into multiple E-Mails

64 - 512 KB

Specify Storage System Name for HELO/EHLO Announcement when Sending E-Mail

Select "Specify" or "Do not specify" for the storage system name for HELO/EHLO announcement when sending mail.

When "Specify" is selected, input the domain.

The domain of the HELO/EHLO Announcement must be specified in the mail protocol.

If "Do not specify" has been selected, E-mails are sent using the strings after the "@" of the sender E-mail addresses as domains.

If the mail server does not allow using the section after the "@" of the sender E-mail address as the domain, select "Specify" and input the appropriate domain.

Specify

Do not specify

When specifying the storage system name

Up to 63 alphanumeric characters and symbols

(except space)

Use S/MIME

Select whether or not to use S/MIME.

S/MIME is a standard relating to encryption of E-mails and electronic signatures. Using S/MIME prevents E-mails from being sniffed, spoofed, and falsified.

This item is available when one of the following conditions applies:

"Do not Split" is selected for the data transmission method
"Split" is selected for the data transmission method and "Split large data into multiple E-Mails" is specified

Use

Not use

Result Notification Information

In this field, specify the notification destination of the Remote Support setting result.

Detailed Settings

Item	Description	Setting values
Administrator	Select "Notification" or "Not Notification" for your administrator of the setting confirmation result at the REMCS center. Select "Notification" for the "Administrator" or the "Connection check operator" and confirm the result.	Notification Not Notification
Connection check operator	Select "Notification (Standard E-Mail format)", "Notification (Simple E-Mail format for cell phone)" or "Not Notification" for the connection check operator of the setting confirmation result at the REMCS center. If notifying, input the "Connection check operator E-Mail Address". Specify the "Connection check operator" if there is another person who needs to be notified of the setting confirmation result, other than the administrator.	Notification (Standard E-Mail format) Notification (Simple E-Mail format for cell phone) Not Notification
Connection check operator E-Mail Address	If notifying the connection check operator of the setting confirmation result at the REMCS center, input the E-mail address.	Up to 60 alphanumeric characters and symbols (except space)

Item

Description

Setting values

Administrator

Select "Notification" or "Not Notification" for your administrator of the setting confirmation result at the REMCS center.

Select "Notification" for the "Administrator" or the "Connection check operator" and confirm the result.

Notification

Not Notification

Connection check operator

Select "Notification (Standard E-Mail format)", "Notification (Simple E-Mail format for cell phone)" or "Not Notification" for the connection check operator of the setting confirmation result at the REMCS center.

If notifying, input the "Connection check operator E-Mail Address".

Specify the "Connection check operator" if there is another person who needs to be notified of the setting confirmation result, other than the administrator.

Notification (Standard E-Mail format)

Notification (Simple E-Mail format for cell phone)

Not Notification

Connection check operator E-Mail Address

If notifying the connection check operator of the setting confirmation result at the REMCS center, input the E-mail address.

Up to 60 alphanumeric characters and symbols

(except space)

Time Information

Caution

The time information settings do not normally require modification.

If changing the default value, select the "Change following Timing Parameter items" checkbox.

Detailed Settings

Item	Description	Setting values
Checkbox	If changing the time information, select the "Change following Timing Parameter items" checkbox.	Selected Cleared (Default)
SMTP Connection Timeout	Input the timeout limit when using SMTP connection.	Numeric characters 1 - 600 sec.
SMTP Response Timeout	Input the timeout limit for SMTP response.	Numeric characters 1 - 3600 sec.
SMTP Retry Count	Input the retry number of SMTP.	Numeric characters 1 - 60
SMTP Retry Interval	Input the intervals for retrying SMTP.	Numeric characters 1 - 3600 sec.
Queue Time before Sending E-Mails (only when POP Before SMTP authentication is enabled)	Input the waiting time for sending mail.	Numeric characters 1 - 3600 msec.

Operating Procedures

Click [Update Connection Info] in [Action].
Specify parameters, and click the [Set] button.
→ A confirmation screen appears.
Caution
- An error screen appears in the following conditions:
  - The required items (items with "*") are not specified
  - Wrong values are entered
  - When "MNT" is specified for the "LAN Port used for Remote Support" and when the IP Address of the SMTP server/POP server is the same as the broadcast address of the MNT port
  - When "RMT" is specified for the "LAN Port used for Remote Support" and when the IP Address of the SMTP server/POP server is the same as the broadcast address of the RMT port
  - The IP address of the SMTP server and POP server is the same as the local host address
Click the [OK] button.

→ Changing of the communication environment information starts.
Click the [Done] button to return to the screen when starting this function in Step 1.
Caution
- After completing the setting, the REMCS center sends the setting confirmation result to the "Administrator E-Mail Address" or the "Connection check operator E-Mail Address". Make sure to confirm the setting results.