SANtricity 11 Manuals (CA08872-010)

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What do the AutoSupport features do?

The AutoSupport feature is made up of three individual features that you enable separately.(Only Basic AutoSupport is available.)

  • Basic AutoSupport
    Allows your storage system to automatically collect and send data to our support.

  • AutoSupport OnDemand
    Allows our support to request retransmission of a previous AutoSupport dispatch when needed for troubleshooting an issue. All transmissions are initiated from the storage system, not from the AutoSupport server. The storage system checks in periodically with the AutoSupport server to determine if there are any pending retransmission requests and responds accordingly.

  • Remote Diagnostics
    Allows our support to request a new, up-to-date AutoSupport dispatch when needed for troubleshooting an issue. All transmissions are initiated from the storage system, not from the AutoSupport server. The storage system checks in periodically with the AutoSupport server to determine if there are any pending new requests and responds accordingly.

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