SANtricity 11 Manuals (CA08872-010)

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What type of data is collected through the AutoSupport feature?

The AutoSupport feature contains three standard dispatch types: event dispatches, scheduled dispatches, and on-demand and remote diagnostics dispatches.

The AutoSupport data does not contain any user data.

  • Event dispatches

    When events occur on the system that warrant proactive notification to our support, the AutoSupport feature automatically sends an event-triggered dispatch.

    • Sent when a support event on the managed storage system occurs.

    • Includes a comprehensive snapshot of what was going on with the storage system at the time the event occurred.

  • Scheduled dispatches

    The AutoSupport feature automatically sends several dispatches on a regular schedule.

    • Daily dispatches
      Sent once every day during a user-configurable time interval. Includes the current system event logs and performance data.

    • Weekly dispatches
      Sent once every week during a user-configurable time interval and day. Includes configuration and system state information.

  • AutoSupport OnDemand and Remote Diagnostics dispatches (Not currently supported)

    • AutoSupport OnDemand
      Allows our support to request retransmission of a previous AutoSupport dispatch when needed for troubleshooting an issue. All transmissions are initiated from the storage system, not from the AutoSupport server. The storage system checks in periodically with the AutoSupport server to determine if there are any pending retransmission requests and responds accordingly.

    • Remote Diagnostics
      Allows our support to request a new, up-to-date AutoSupport dispatch when needed for troubleshooting an issue. All transmissions are initiated from the storage system, not from the AutoSupport server. The storage system checks in periodically with the AutoSupport server to determine if there are any pending new requests and responds accordingly.

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