SANtricity 11.9 Commands ( CA08871-194 ~ 196 )

Enable or disable the AutoSupport Remote Diagnostics feature

This feature enables our support to request support data to diagnose problems remotely.

Supported Series

This command applies to an individual ETERNUS AB/HB series storage system.

Roles

To execute this command on the ETERNUS AB/HB series storage system, you must have the Storage Admin or Support Admin role.

Context

Before enabling this feature, enable the AutoSupport feature on the storage system.

You must enable the three features in the following order:

  1. Enable AutoSupport

  2. Enable AutoSupport Remote Diagnostics

Syntax

set storageArray autoSupportRemoteDiag (enable | disable)

Parameters

Parameter Description

enable | disable

Allows the user to enable or disable AutoSupport Remote Diagnostics feature. If AutoSupport is disabled, then the enable action will error and asks the user to enable them first.

Examples

SMcli -n Array1 -c "set storageArray autoSupportRemoteDiag enable;"

SMcli completed successfully.

Verification

Use the show storageArray autoSupport command to see if you have enabled the feature.

The AutoSupport feature is enabled on this storage system.
The AutoSupport Remote Diagnostics feature is enabled on this storage system.
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