SANtricity 11.8 Commands

to Japanese version

Enable or disable the AutoSupport Remote Diagnostics feature

The set storageArray autoSupportRemoteDiag command turns on or turns off the AutoSupport OnDemand Remote Diagnostics feature. This feature enables Fujitsu Support to request support data to diagnose problems remotely.

Supported Series

This command applies to an individual HB2100/HB2200/HB2300, HB5100/HB5200, AB6100 or AB3100 storage system.

Roles

To execute this command on an HB2100/HB2200/HB2300, HB5100/HB5200, AB6100, or AB3100 storage system, you must have the Storage Admin or Support Admin role.

Context

Before enabling this feature, first enable the AutoSupport feature and then the AutoSupport OnDemand feature on the storage system.

You must enable the three features in the following order:

  1. Enable AutoSupport

  2. Enable AutoSupport OnDemand

  3. Enable AutoSupport Remote Diagnostics

Syntax

set storageArray autoSupportRemoteDiag (enable | disable)

Parameters

Parameter Description

enable | disable

Allows the user to enable or disable AutoSupport Remote Diagnostics feature. If AutoSupport and AutoSupport OnDemand are disabled, then the enable action will error and asks the user to enable them first.

Examples

SMcli -n Array1 -c "set storageArray autoSupportRemoteDiag enable;"

SMcli completed successfully.

Verification

Use the show storageArray autoSupport command to see if you have enabled the feature. The initial three lines of the displayed output show the enable status of the AutoSupport feature, followed by the AutoSupport OnDemand feature and the AutoSupport Remote Diagnostics feature:

The AutoSupport feature is enabled on this storage system.
The AutoSupport OnDemand feature is enabled on this storage system.
The AutoSupport Remote Diagnostics feature is enabled on this storage system.
Top of Page