ONTAP 9 Manuals ( CA08871-402 )

ONTAP Cloud Mediator is reachable but responding slowly

Use the following information if the ONTAP Cloud Meditor fails with an error that says the ping latency is higher than the recommended latency.

Issue:

ONTAP System Manager:
The Cloud Mediator service is reachable but it’s responding slowly.

CLI:
The mediator add command fails with the error:
Error: command failed: The ping latency of the NetApp console cloud server is <x> ms which is higher than twice the recommended latency of 200 ms.

Cause:

The clusters might not be located in proximity to the NetApp console cloud or there are network path bottlenecks.

Solution:
  • Check the geographical location and proximity to the NetApp console cloud (US East).

  • Optimize network path or address bottlenecks.

  • Measure round trip time (RTT) using network tools, and reduce latency to within recommended limits.

  • Use an HTTP proxy to improve performance.

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