ONTAP 9 Manuals ( CA08871-402 )

When and where AutoSupport messages are sent

AutoSupport sends messages to different recipients, depending on the type of message. Learning when and where AutoSupport sends messages can help you understand messages that you receive through email or view on the Active IQ (formerly known as My AutoSupport) web site.

Unless specified otherwise, settings in the following tables are parameters of the system node autosupport modify command.

Event-triggered messages

When events occur on the system that require corrective action, AutoSupport automatically sends an event-triggered message.

When the message is sent Where the message is sent

AutoSupport responds to a trigger event in the EMS

Addresses specified in -to and -noteto. (Only critical, service-affecting events are sent.)

Addresses specified in -partner-address

Scheduled messages

AutoSupport automatically sends several messages on a regular schedule.

When the message is sent Where the message is sent

Daily (by default, sent between 12:00 a.m. and 1:00 a.m. as a log message)

Addresses specified in -partner-address

Daily (by default, sent between 12:00 a.m. and 1:00 a.m. as a performance message), if the -perf parameter is set to true

Addresses specified in -partner-address`

Weekly (by default, sent Sunday between 12:00 a.m. and 1:00 a.m.)

Addresses specified in -partner-address

Manually triggered messages

You can manually initiate or resend an AutoSupport message.

When the message is sent Where the message is sent

You manually initiate a message using the system node autosupport invoke command

If a URI is specified using the -uri parameter in the system node autosupport invoke command, the message is sent to that URI.

If -uri is omitted, the message is sent to the addresses specified in -to and -partner-address.

You manually resend a past message using the system node autosupport history retransmit command

Only to the URI that you specify in the -uri parameter of the system node autosupport history retransmit command

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